FAQ

Q: Can AMUER provide production updates during my order?A: Yes. AMUER can provide production updates during the order process to help buyers follow the progress of their flooring production.Depending on the order and production schedule, updates may cover key stages such as raw material preparation, pressing, sanding, profiling, surface finishing, quality inspection, packaging, and preparation for shipment.For customized flooring orders, keeping buyers informed during production can also help ensure that important specifications, finishes, packaging requirements, and other agreed details are followed as planned.Photos or videos of relevant production stages can be provided when necessary, allowing overseas buyers to better understand the actual production status without being on site.Before shipment, our team will also coordinate the final inspection, packaging, and loading arrangements according to the confirmed order requirements.For distributors, importers, project buyers, and private-label partners, clear production communication helps make international flooring procurement more transparent and manageable.AMUER — Natural Beauty. Engineered Stability.

Q: Can buyers arrange a third-party inspection before shipment?A: Yes. Buyers can arrange a third-party inspection before shipment according to their purchasing or project requirements.AMUER follows strict quality control procedures throughout production. Key inspection items include product dimensions, moisture content, surface finish, color consistency, grading, profiling accuracy, overall appearance, and delamination resistance.For engineered wood flooring, we conduct delamination resistance tests to evaluate the bonding performance between layers and check for potential separation or delamination. This helps verify the structural integrity and manufacturing quality of the flooring before shipment.If additional independent verification is required, buyers can appoint a third-party inspection company to inspect the goods before shipment. Our team can coordinate with the appointed inspector and provide access to the relevant products and necessary inspection conditions.We recommend confirming the inspection requirements, testing standards, and acceptance criteria in advance to ensure both parties have a clear and consistent understanding of the quality requirements.For distributors, importers, project buyers, and private-label partners, third-party inspection provides an additional level of quality verification before the flooring leaves the factory and helps reduce risks in international purchasing.AMUER — Natural Beauty. Engineered Stability.

Q: What is the minimum order quantity (MOQ) for AMUER wood flooring?A: The minimum order quantity depends on the flooring type, specification, color, surface finish, and customization requirements.For standard engineered wood flooring products, the MOQ can be discussed based on the selected specification and current production arrangement. For customized colors, dimensions, surface treatments, or private-label products, different minimum quantities may apply.For distributors, wholesalers, project buyers, and flooring brands that need multiple products, AMUER can also evaluate the order combination and recommend a practical purchasing solution.If you have a specific product in mind, please send us the flooring type, dimensions, color, finish, and required quantity. Our team will confirm the applicable MOQ based on your requirements.AMUER — Natural Beauty. Engineered Stability.

Q: Can AMUER provide customized packaging for flooring orders?A: Yes. AMUER can provide customized packaging solutions for flooring orders based on the buyer’s requirements and order quantity.For distributors, wholesalers, retailers, and private-label brands, packaging can be customized with elements such as brand names, logos, product information, specifications, labels, and carton designs.Before mass production, our team will confirm the required packaging details and product information with the buyer to help ensure consistency between the flooring specifications and the final packaging.For export shipments, we also consider practical requirements such as product protection, identification, storage, and container loading to help reduce the risk of damage during transportation and make products easier to manage after arrival.Customized packaging requirements may vary depending on the product, order quantity, and packaging design. Buyers can provide their branding files or packaging requirements to AMUER for further evaluation.AMUER — Natural Beauty. Engineered Stability.

Q: Can different flooring specifications be combined in one container?A: Yes. Depending on the order requirements and production arrangement, AMUER can support mixed-container orders with different flooring specifications.For example, buyers may combine different colors, plank sizes, surface finishes, grades, or flooring collections in one shipment. This can be particularly useful for distributors, wholesalers, retailers, and project buyers who need to test several products or manage inventory more efficiently.Before production, our team will confirm the specifications, quantities, packaging requirements, and loading plan for each item to help ensure clear identification and efficient handling after arrival.Mixed-container availability may depend on the quantity and production requirements of each specification. Please provide your required product list and quantities so AMUER can recommend a suitable loading solution.AMUER — Natural wood. Engineered for time.